Client Responsibilities & Rights

It is the responsibility of the client to notify FCCOA when a meal is late or not delivered.

It is your right to request a suggested contribution /fee schedule.  Some programs allow contributions while others require a fee.

It is the responsibility of the client to notify FCCOA when you will not be home or unavailable for meal delivery.  If a client misses (2) consecutive deliveries by FCCOA, without prior notification to the agency, services will automatically be terminated.

It is the clients right to be assured of strict confidentiality of any personal information.  It is your right to refuse to provide any information to this or any other agency.  Some agency funders require certain information, refusing to provide required information may result in a termination of services.

It is the right of the client to be included in all aspects of service planning from initial contact to termination.  If the client desires, family members may be included in the process.

It is the client’s right to report any problems or concerns with the agency.  These should be reported to the Nutrition Coordinator first.  If the Nutrition Director cannot resolve the matter to the client’s satisfaction, the Executive Director should be notified. If matters are not resolved, clients have the right to a grievance hearing before the FCCOA Board of Directors.  All efforts must be made to resolve the matter within the agency.  All grievances not resolved through this process can be taken to the Central Midlands Area Agency on Aging.

FCCOA’s Responsibilities & Rights

When a referral is made to FCCOA for home delivered meals, a home visit is necessary to determine eligibility.  Priority is given to the client with the higher score.  If a route/slot is not available in the area requested the home visit will not be made until the agency is able to deliver the meal.   Services may be started as soon as enrollment requirements are satisfied. If there is no opening available, your name may be placed on waiting a waiting list until a slot becomes available.  Home delivered meals are temporary services.  When it is determined that services are no longer required, termination procedures will begin.  It is the responsibility of FCCOA to notify a client, in writing, ten (10) days prior to termination.

FCCOA will notify clients of changes in regular schedules in a timely manner.

FCCOA has the right to terminate services.  If there are changes in the client’s condition, such as improvement in functional status, hospitalization, institutional placement, changes in living arrangements, or increased support from other sources whether formal or informal, services will be terminated.

FCCOA has the right to terminate services if there are changes in the agency’s funding.  In the event of a funding decrease, clients would be terminated based on level of priority/need.  Those with lower priority/need would be terminated first.

FCCOA has the right to terminate services if there are any reports and/or observances of illegal activity on or around the client’s property.  Services may also be terminated if the area around the client’s home has been determined unsafe.